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Cardiology

Baylor Scott & White Health

Focus:

To better understand the perceptions and expectations of healthcare consumers related to the cardiology service line and the driving factors for choosing cardiovascular care.

Objectives:

  • Gain a deeper and more holistic understanding of critical consumer needs, motivations, and challenges.
    Identify opportunities for effective and meaningful marketing engagements

Insights

Personas

Journey Mapping

Strategy

Strategic Opportunity

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